Terms of service

These terms apply when you use SOERA's online store or purchase goods from us.

Our store is hosted by Shopify. References to "SOERA", "we", "us", and "our" mean Reverie Brands PTE. LTD. References to "you" mean the customer or website user.

Your consumer rights

These terms and our policies do not exclude or limit mandatory rights available under the law that applies to your purchase, including rights concerning faulty goods, delivery, refunds, and withdrawal. If a provision conflicts with a mandatory right, that right takes priority.

Using our store

You must have the legal capacity to place an order or act with the permission of a parent or guardian where applicable. Provide accurate contact, payment, and delivery details and keep account access information secure.

You must not use the store for unlawful activity, fraud, harassment, unauthorised access, or actions that damage the store or infringe another person's rights. We may restrict access where reasonably necessary to address misuse or comply with the law. This does not remove obligations relating to an existing purchase.

Products, prices, and payment

We aim to describe products and display prices accurately. Colours can vary between screens, but goods must still conform to their description and the applicable legal standards. Product availability, variants, sizing, and any specific pre-order terms are shown on the relevant product page.

The price, currency, taxes, and any delivery charge payable to SOERA are shown before you place your order. Payment methods available for your location appear at checkout. See our Payment methods page for general information.

Prices may change for future orders. A later price change does not change the agreed price of an existing order. If a material pricing or description error affects your order, we will contact you with the correct information and available options rather than charge an unagreed amount.

Orders and availability

Check your order and delivery details before completing checkout. We may decline or cancel an order where we cannot supply the goods, payment is not authorised, fraud is reasonably suspected, or fulfilment would be unlawful. We will notify you if your order cannot be fulfilled and refund any payment for cancelled goods without undue delay.

Specific payment and dispatch terms for a pre-order are disclosed before purchase. We will tell you about material delays and explain the options available to you.

Delivery, cancellations, and returns

Our Shipping policy explains processing, estimated transit times, tracking, and import charges. Contact us if your order is delayed, lost, or reported delivered but not received.

Our Cancellations and pre-orders policy explains how to request changes before dispatch. A request may arrive too late to stop fulfilment; this does not remove an applicable statutory withdrawal right.

Our Returns and refunds policy explains the voluntary 30-day offer, return costs and address, refunds, exchanges, and statutory rights. Refunds will not be replaced by store credit without your agreement.

Faulty or incorrect goods

If goods are defective, damaged, incorrect, or do not match the agreed description, contact us at support@soera-store.com. Depending on the law and circumstances, remedies may include repair, replacement, a price reduction, or a refund. Our voluntary return conditions do not replace or reduce these rights.

Personal information

Our Privacy policy explains how we use personal information and how you can exercise privacy rights. Marketing consent is optional and is not a condition of purchasing goods.

Website content and customer submissions

Store content, branding, and materials are protected by applicable intellectual property law. You may use the store for personal shopping and other lawful uses, but may not commercially copy or distribute protected content without permission.

If you submit a review or other content for public display, you grant us a non-exclusive right to display, reproduce, and reasonably format that content for its intended purpose, subject to applicable law. You retain ownership of your content. Do not submit material that is unlawful, misleading, infringes rights, or includes personal information you are not entitled to disclose. Private support messages are not treated as public marketing submissions.

Third-party services

Payment, delivery, and other services may involve third-party providers. External websites have their own terms and privacy notices. This does not remove SOERA's responsibilities for your purchase or for providers acting on our behalf.

Website availability and liability

We aim to keep the website available and accurate, but maintenance or technical problems can interrupt access. We are not responsible for losses caused solely by unauthorised misuse of the site or events outside our reasonable control, to the extent permitted by law. Where such an event affects an order, the applicable delivery and refund rights continue to apply.

Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. We remain responsible for obligations and remedies required by applicable consumer law.

Governing law and complaints

These terms are governed by the laws of Singapore. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your country of habitual residence where those protections apply. These terms do not restrict your right to bring a claim in a court with jurisdiction under applicable law.

For a complaint, email support@soera-store.com with your order number where relevant and a description of the issue. We will review the concern and explain the next steps. You may use any complaint or dispute-resolution route available under applicable law.

Changes to these terms

We may revise these terms for future purchases or future use of the website. Changes do not retrospectively alter an existing purchase unless permitted by law and, where required, agreed with you. We will provide notice of material changes where required.

SMS terms

If you subscribe to SOERA's text-message programme, you agree to receive the messages described when you sign up, which may include promotional offers, basket reminders, and service updates. Messages may be sent using automated technology. Marketing consent is voluntary and is not a condition of purchase.

Message frequency varies. SOERA does not charge a programme fee, but your carrier's message and data rates may apply. Delivery depends on your carrier and device, and messages can be delayed or fail to arrive.

You can opt out by replying STOP where supported or using the unsubscribe link provided in the message. We may send a confirmation of your opt-out. Contact support@soera-store.com for assistance or if an opt-out instruction does not work. Essential service communications may continue through another appropriate channel.

If your telephone number changes, update your details or unsubscribe before giving up the number. If our sending number changes, we will provide updated contact or opt-out instructions. Any required consent and rights to withdraw it remain unaffected.

Our Privacy policy applies to information used for the programme. Any material programme changes will be notified as required by law and do not override your consent choices.

Last updated: 9 October 2026

Contact

SOERA is operated by Reverie Brands PTE. LTD., company number 202503080W.

Email: support@soera-store.com
Phone: +1 786-686-0503
Contact form: Contact SOERA